FTP Support

FTP is used for transferring files (HTML pages, graphics, etc.) to/from your account. We suggest using programs specifically designed for FTP'ing (transferring) your files. Listed below are some suggestions for FTP programs to use. Please note that our Tech Support is versed in using WS_FTP and will not have information on how to configure/use other FTP programs.

For Windows(tm), we suggest the following ftp program: WS_FTP from Ipswitch, Inc. You can get a shareware (evaluation) copy of WS_FTP from: ftp://ftp1.ipswitch.com/pub/win32/ws_ftple.exe

For Macintosh(tm), we suggest the following ftp program: FETCH. You can get a copy of FETCH from:
http://tucows.tierranet.com/mac/files/Fetch-3.0.3.hqx

Logging in with FTP

Based on the assumption you are FTP'ing with WS_FTP (as recommended above) the following section will give you a basic run-down on how to configure and use WS_FTP for transferring files.

1. You will need your initial e-mail from SX WEB SOLUTIONS entitled "NEW ACCOUNT INFORMATION". Locate the part of the e-mail with your "Login", and "Password" information.
2. You will need to start up WS_FTP. You should first be prompted with a "Session" dialog box.

You will start configuring WS_FTP in the following areas:

• Profile Name: This is any name you wish to identify your ftp information.
• Host Name: Your Domain Name (yourcompany.com) OR sxws.com 
• Host Type: Automatic Detect
• User ID: Your login name
• Password: Password (BE SURE to put a check in the Save Password box)
• The remaining entries should remain empty.

Your WS_FTP screen should look something like what is displayed below.

Click the "OK" button and WS_FTP should start logging you into your FTP site. If there are any login error messages in the message box in the lower part of the WS_FTP screen, please check your Login, and Password.

The password is CASE sensitive, meaning 'YOURPASSWORD' is different from 'yourpassword', we suggest that you cut-n-paste your password DIRECTLY from the inital e-mail we sent you ("NEW ACCOUNT INFORMATION") into the WS_FTP password area.

Once you have correctly ftp'd to your server. You will see your server directories in the right-hand window.

You may create subdirectories using the following:

The 'MkDir' button creates a directory.
The 'RmDir' button removes a directory.